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Returns and Cancellations

Return Policy
iINK accepts returns within 7 days of purchase date. All returns must include the original proof of purchase and iINK's Return Form. For your convenience, please read through our return policy to assist you through the return process.

Rules & Restrictions

• Returns must be prepaid and insured by the customer and shipped via the courier of your choice.
• When shipping a return, you must complete the Return Form enclosed with your order, and indicate the reason for the return and provide comments, if necessary. You may also download and print a copy of the standard Return Form.
• Shipping and handling charges are non-refundable.
• All products must be unused and undamaged to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy
• We will not accept CODs or third-party billing for returned merchandise. All COD packages will be refused.
• We cannot be responsible for items that we do not receive.

In the event that an item is damaged during shipping, please contact the carrier or Customer Service at 1300 77 3030 during regular business hours.

Damaged or Defective Items
If one or more of the items you received from iINK Is damaged or defective, immediately return the item to our online store. Follow the return instructions on the packing slip, indicate one of the reason codes available on the Return Form, and provide comments, if necessary. You will receive an email notification when we have processed your return and issued the appropriate credit

Exchanges
We do not process exchanges at this time except for damaged or detective items.

Order Cancellations
Items may not be cancelled once an order has been placed. After you receive your order, simply follow our return instructions or call customer service at 1300 77 3030 during normal business hours to make a replacement order. Items may occasionally be cancelled by our system if there was an issue with the order or in low-stock situations. If an item is cancelled, you will receive an email notice that will explain the reason for the cancellation. You will not be billed for any cancelled items.